Last updated 16 February 2021
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
Collection of your information
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Site (including submitting payments). We may collect other Personal Information, such as your interests, when you choose to participate in various activities related to the Site, such as online chat and message boards. While you are under no obligation to provide us with Personal Information of any kind, your refusal to do so may prevent you from using certain features of the Site, including completing purchases.
Sensitive information is defined in the Privacy Act to include information or opinions about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. You may voluntarily provide sensitive information when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with sensitive information of any kind.
Sensitive information will be used by us only:
- for the primary purpose for which it was obtained
- for a secondary purpose that is directly related to the primary purpose
- with your consent, or
- where required or authorised by law.
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Data from Social Networks
User information from social networking sites, such as Facebook, Google+, Instagram, Pinterest, Twitter, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.
Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
As indicated in ‘Data from Social Networks’, if you connect your account to a third party, such as social media accounts, and grant the Site permission to access Personal Information, we may collect such Personal Information or network friends from those accounts.
Data from Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
Use of your information
Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Site to:
- Administer promotions and contests.
- Assist law enforcement and respond to subpoena.
- Compile anonymous statistical data and analysis for use internally or with third parties.
- Create and manage your account.
- Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
- Email you regarding your account or order.
- Enable user-to-user communications.
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
- Generate a personal profile about you to make future visits to the Site more personalised.
- Increase the efficiency and operation of the Site.
- Monitor and analyse usage and trends to improve your experience with the Site.
- Notify you of updates to the Site.
- Offer new products, services and/or recommendations to you.
- Perform other business activities as needed.
- Prevent fraudulent transactions, monitor against theft and protect against criminal activity.
- Process payments and refunds.
- Request feedback and contact you about your use of the Site.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests.
- Send you a newsletter.
- Solicit support for the Site.
Disclosure of your information
We may share information we have collected about you in certain situations. Your Personal Information may be disclosed in a number of circumstances including the following:
Where Required or Authorised by Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
We may share your information with other third parties where you consent to the use or disclosure.
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for the purposes of marketing our services or products, as permitted by law.
We do not share your information for the purposes of marketing by other organisations.
Interactions with Other Users
If you interact with other users of the Site, those users may see your name or username, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.
When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.
We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
Social Media Contacts
If you connect to the Site through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.
Other Third Parties
We may share information with advertisers and investors for the purpose of conducting general business analysis.
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
Sale or Bankruptcy
Cookies and Web Beacons
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
Security of your information
The Site content, including any Personal Information we hold about you, is stored on servers based in Australia. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. We use administrative, technical, and physical security measures to help protect your Personal Information. While we have taken reasonable steps to secure the Personal Information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorised parties. Therefore, we cannot guarantee complete security if you provide Personal Information.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
We do not control the storage of Personal Information transmitted to third parties, such as financial data for processing payments. Please refer to relevant partner privacy policies throughout this policy for further information on how they handle your data.
Policy for children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
Controls for do-not-track features
Access to your personal information
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions.
You can access your account information as per the methods below. If you wish to access your Personal Information from us directly, please contact us by email.
FIFO Fit Australia will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information if you request access through us directly rather than through your online account.
In order to protect your Personal Information we may require identification from you before releasing the requested information if you have contacted us directly rather than using your online account.
You may at any time review or change the information in your account or terminate your account by:
- logging into your account settings and updating your account
- contacting us using the contact information provided below.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt out by:
- noting your preferences at the time you register your account with the Site
- logging into your account settings and updating your preferences
- contacting us using the contact information provided below.
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
Maintaining the quality of your personal information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please correct the information through your account or advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Enquiries and complaints
FIFO Fit Australia
We will respond to all complaints within 30 days, including advising you if we expect it to take more than 30 days to complete our response.
If you are unsatisfied with our response, you can lodge a complaint with the Office of Australian Information Commissioner here.